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Microsoft Teams

Overview

UBC is building a foundation to introduce a suite of Microsoft 365 (M365) apps into our technology environment.

Features & Benefits

Requirements

Audience

Sign Up Requirements

Costs

Further Information

Getting Started

Support

Report Content

Students

To report inappropriate/ unsolicited content on MS Teams or OneDrive, please take a screenshot of the content and report it to your Student Advisor listed in your SSC or Student Services (in case of discrimination and harassment) or Academic Advising (Vancouver)/ Academic Advising (Okanagan).

If you would like the content to be removed, please request the Teams owner.

Faculty or Staff

To report inappropriate/ unsolicited content on MS Teams or OneDrive, please take a screenshot and discuss the content with your HR and Faculty Relations or Equity and Inclusion Office or follow the bullying and harassment reporting process.

Microsoft OneDrive

Overview

UBC is building a foundation to introduce a suite of Microsoft 365 (M365) apps into our technology environment.

Features & Benefits

Requirements

Audience

Sign Up Requirements

Costs

Further Information

Getting Started

  • End user Training sessions are available for the UBC community. The list of training dates and RSVP form can be found here.

Support

Oracle Java Licensing

Overview

As of April 16, 2019, Oracle Java made changes to their licenses. All applications, including software provided by third-parties, using Oracle Java for university businesses must now obtain a paid commercial license in order to run and to receive patch updates without fines. Without patching, systems will not receive the latest security updates, which is a significant security risk to the university. In addition, end users are also expected to upgrade to the latest version to ensure they meet security requirements.

Getting Started

Support

Zoom Video Conferencing

Overview

Zoom Terms of Service Update: No changes to UBC users’ agreement.

Features & Benefits

Requirements

Sign Up Requirements

Getting Started

Support

  • For large online classes or virtual sessions with 300+ attendees on Zoom, please contact AV Help Desk at 604.822.7956 or email av.helpdesk@ubc.ca.

  • For UBC Faculty of Medicine staff and faculty:


  • For all staff and faculty based at UBC Okanagan:

    • For urgent assistance, please contact the Helpdesk at 250-807-9000
    • Complete the Submit a General Service Request form
    • Choose Campus: UBC Okanagan
    • Enter Detailed Description: Zoom Support

  • For all staff and faculty based at UBC Vancouver:

Windows 10 Servicing

Overview

Did you complete your Windows 10 Upgrade?

We want to hear from you! Complete this survey to give us on feedback on your overall experience. Your response will help us improve the process for others and for future implementations.

Features & Benefits

Requirements

Audience

Sign Up Requirements

Technical Requirements

Further Information

Support

  • New! Windows 10/11 Automatic Restart Initiative

  • Step by Step Instructions on Installing Windows 10 Upgrade

Digital Media Consultation

Overview

Initial consultation for digital media projects are available at no cost through UBC Studios. During your professional media consultation, UBC Studios staff can assist with:

  • Defining requirements
  • Providing guidance for grant funding
  • Scoping and budgeting
  • Making stylistic recommendations

Learn about options available to you and decide whether a professional or do-it-yourself approach makes the most sense for your digital media project.

Features & Benefits

Costs

Getting Started

Support

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Multi-factor Authentication (MFA)

Overview

Students: Access to UBC services from off-campus now require MFA

Requirements

Audience

Further Information

Getting Started

  • Step 1: Log in to MFA Device Management Website
    Using your CWL username and password, log in to the Self-service MFA Enrollment and Device Management website at https://mfadevices.id.ubc.ca.

  • Step 2: Enroll your device
    Follow the detailed step-by-step instructions to enroll your first device. Once you are enrolled you can manage any of the authentication methods associated with your account, including adding or removing a device.

Support

Wireless Internet Access

Overview

UBC hosts several wireless networks to support students, faculty and staff on campus and at partner institutions. Visit the links below to find out which wireless network will best support your needs.

ubcsecure

"ubcsecure" uses WPA (Wi-Fi Protected Access) Enterprise and 802.1x for an encrypted and secure wireless connection.

This wireless network is available to everybody within the UBC community with a valid student, faculty, or staff CWL account.

Further Information

Support

Content Strategy

Overview

The UBC IT Web Services team can work with you to ensure your web content meets your business needs as well as user goals, creating strategies to keep content relevant and accurate. Through competitive analysis, user research, and other tools, we ensure that your content is useful, usable, and current for website visitors.

Features & Benefits

Getting Started

  • Contact us to schedule a meeting to discuss content strategy.

Support

  • Content Strategy support is available during business hours, Monday to Friday

  • If you experience any problems, contact the IT Service Centre Help Desk

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