Whether we support your department's IT needs or provide individual support to faculty, staff and students, we have been busy working with academic and administrative departments to anticipate how we can assist and deliver our services for the new term.
UBC IT is working hard to ensure that leading-edge technology continues to be readily accessible to faculty, students and staff to fully complement their teaching, learning and work experience both on-campus and off-site. Changes to service offerings are noted below, and may be adjusted throughout the school term to reflect community need. Please keep your Client Service Manager or Coordinator apprised of your departmental IT needs.
The health and safety of IT staff and the clients we serve is a top priority. While delivering in-person services, we follow the UBC safety measures in compliance with the Office of the Provincial Health Officer, the relevant health authorities, and in accordance with BC's Restart Plan and the UBC COVID-19 Return to Campus Guidelines. We will continue to monitor the situation while being ready to adapt our services if needed. For more on UBC's safety planning process, please reference:
Support for Teaching & Learning
IT has supported the teaching and learning community throughout the response to the pandemic, based on what was permitted under the Provincial Health Order and in compliance with UBC's COVID-19 safety plans. We've been planning operational readiness for instructors and students in the following ways.
Audio Visual staff presence on both campuses has ramped up resourcing to address the shift between remote work and on-campus work, and the return to in-person instruction in classrooms. Several projects are underway throughout the summer to prepare AV systems for use, including the addition of media capture/recording functionality in over 200 teaching spaces at both the Vancouver and Okanagan campuses. The team is also responding to faculty and departmental requests, and ensuring maintenance and testing of AV systems as part of start-of-term preparedness. AV is also assisting clients with shifting from virtual and remote delivery of events and conferences to a hybrid model.
For more on AV services, please contact:
Instructors and students are supported through the learning technology tools available for use in traditional classrooms, blended courses, and fully online learning. The Learning Technology (LT) Hub has provided a number of resources for instructors in preparing their courses for the term.
- Tools for Teaching
- Tool Guides
- Support Resources
- Learning Spaces Website
- Resources for instructors preparing for recording and classroom streaming
Visit the LT Hub website for additional support and resources to support your teaching and learning technology needs.
UBC Studios and UBC Studios-Okanagan
Our Studios staff at both campuses have continued working throughout the pandemic response on a limited capacity, and expect to scale up video production support, consultation and equipment lending as more community users return. Please connect directly with Studios if you require assistance for fall preparedness.
Staff at UBC Studios have been working throughout the pandemic on extended capacity to support UBC community to provide existing and additional services. They are ready to continue their services on media consultation, professional video and animation production as well as DIY Media support as more community users return. Please connect directly with UBC Studios and UBC Studios - Okanagan if you require assistance for fall preparedness.
Read more about how the UBC Studios team is gearing up to welcome back students, faculty, and staff, here.
Emerging Media Lab
Emerging Media Lab spaces in Neville Scarfe and the Irving K Barber Learning Centre will re-open in September, with core EML staff on-campus. The full re-opening of EML spaces with the return of student project teams and physical demo spaces available for booking by faculty will resume in October.
View the latest updates on EML Vancouver
Support for Remote Work
Much of UBC's 17,000+ workforce is transitioning to a hybrid work model as part of the university's pilot Remote Work program this fall. For those returning to campus, a new daily routine may require reacquainting or reconnecting to technology and equipment on-site after a long period of working from home.
Remote Work Resources
Below are some resources for your day-to-day IT needs:
With a highly mobile workforce, cybersecurity precautions remain high for faculty, staff, and student employees regardless of whether you work remotely or on campus. Help us keep UBC's information safe and secure. Please bookmark the Privacy Matters website for more on cybersecurity tips and resources for UBC faculty, staff, and student employees.
Troubleshooting and IT Support
Follow these step-by-step instructions to connect to the ubcsecure Wireless Network using AutoConnect.
Bookmark the IT Status Page to stay aware of any scheduled or unexpected outages that may impact applications you use during your work day.
HelpDesk Support: Need more assistance? Reach out to our IT Help Desk and choose to receive support via self-service, contact form, or by phone.
Support for Students
Resources for Students
New students and those returning to campus can access the following resources while preparing for their classes and studying on and off campus.
- Access your UBC Student Email Address
- Download your free MS365 Subscription
- Connect to UBC Secure WiFi on campus
- Explore UBC Student Discounts
- Stay safe with our Cybersecurity Tips for Students
Read about the wireless network upgrades that took place on campus this year here.
Discover more resources for students by visiting IT Services for Students